Your Ideas on improving CartonCloud

Create a "Cancelled" order status for sales orders

Create a "Cancelled" order status for SOs.

Currently, the only option for cancelled orders is to "Reject" or "Delete". This logic is flawed as outlined below.

Rejected Status - Rejected orders are reprocessed, causing them to be updated to Awaiting pick & pack.

Delete Order - Will be re-imported via connected API's as there will be no duplicate reference existing.


  • Guest
  • Sep 14 2023
  • Future consideration
  • Attach files